Encoded is a

Level 1 PCI DSS payment service provider
Long-term consultative partner
Provider of secure contact centre payment solutions

Encoded is a

Level 1 PCI DSS payment service provider
Long-term consultative partner
Provider of secure contact centre payment solutions

About Encoded

Encoded is a leading Level 1 PCI DSS* compliant and ISO 9001 accredited provider of IVR payment solutions. Encoded’s solutions are designed to fulfil three key objectives

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Reduce costs by automating business processes

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Lower the cost of compliance by removing cardholder data from scope

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Improve customer service by maximising resource efficiency

Encoded Ltd was founded in 2001 to offer affordable, pay-as-you-go solutions to contact centres both large and small. The company invested and pioneered for over four years in the research and development of interactive voice response (IVR) software.

This led to the development of a series of sophisticated automated contact centre payment solutions. In 2011 the company went through full PCI DSS accreditation with an external Qualified Security Assessor (QSA) and was awarded the top level of compliance and an Attestation of Compliance (AOC). This level of compliance only applies to organisations that store, process and/or transmit more than 300,000 Visa transactions per year.

Today Encoded is passionate about quality and security. We combine experienced business problem-solving with robust project management processes and technology to provide enterprise solutions to meet our customers’ exact requirements. We operate as long-term consultative partners with a wide spectrum of customers ranging from large multi-billion pound enterprises to more boutique SME businesses in the UK and internationally.

Encoded’s established network of partners means it can provide flexible cloud-based or customer premises equipment (CPE) solutions at competitive prices. The Encoded pricing model means customers are only charged for successful transactions. Therefore we stay close to ensure the service performs as perfectly as possible.

*Payment Card Industry Data Security Standard

Encoded Solutions Include:

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IVR Phone Payments

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Virtual Terminal Payments

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Agent Assisted Card Payments

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Online Payments

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Tokenisation and Recurring Payments

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

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View Encoded Customer Case Studies

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Our clients include

Latest News

Read all our latest news articles on payment services

Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

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GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

read more
Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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