Encoded's goal...

is to be the easiest IVR payments partner to work with. Many of the worlds biggest brands use our products.

Encoded's goal...

is to be the easiest IVR payments partner to work with. Many of the worlds biggest brands use our products.

Encoded Clients

Encoded’s secure payments solutions are used by clients in many different industries and include some of the biggest brands in travel, utilities, financial and property services.

Read how Encoded solutions have supported customer service operations with secure payment options and have freed agents to focus on delivering an optimum customer experience.

Dee Valley Water

Leading utilities provider focuses on customer services with new online billing, payment and account portal.

Green Star Energy

Green Star Energy harnesses efficiencies and business benefits using IVR.

Hartlepool Water

Hartlepool Water keeps good customer service flowing with IVR from Encoded.

Park Group plc

Park Group uses flexible IVR and Payment Solution to lower cost and enhance customer experience.

FirstPort – Property Management

FirstPort Property Management gives customers 24-hour access to account information and payments using Encoded.

Virgin Holidays

Virgin Holidays offers Automated Payment Option from Encoded to enhance customer experience.

Health-on-Line

Health-on-Line integrates an Assisted Payments solution from Encoded into its existing customer management system to process card payments.

Exact Mortgage Experts

Exact implements IVR Payments from Encoded and saves agent hours and improves productivity.

Our clients include

Latest News

Read all our latest news articles on payment services

Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

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GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

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Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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