Encoded...

Listen first – talk later
Changing the view of interactive payment solutions
Deliver the right solutions for your business

Encoded...

Listen first – talk later
Changing the view of interactive payment solutions
Deliver the right solutions for your business

Philosophy

At Encoded we help our customers improve customer service, increase sales and reduce costs by making a real difference and delivering the right payment solutions to meet customer requirements.

We do this by listening first and talking later, establishing clear objectives from the outset and an absolute insistence on delivering practical best practice techniques.

Don’t just take our word for it.

Head of Customer Contact, Park Group

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition”.

Operations Analyst, Virgin Holidays

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style”.

Managing Director, Green Star Energy

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%”.

Encoded wants to change the way contact centres look at secure interactive payment solutions. The payment process should enhance customer experience by illustrating respect and commitment by listening to customer needs and feedback. Encoded solutions are designed to improve customer service and increase sales by providing easy to use, friendly and secure automated payment options.

Protecting Customers and Card Holders

Encoded believes that by removing much of the card data typically handled by Contact Centre Agents in payment taking contact centres or merchants they are better protected and can lower their cost of PCI DSS compliance. Working with a Level 1 PCI Compliant service provider means that audit time is reduced and QSA fees can be saved. This is a significant benefit with QSA fees in the region of £1k per day.

Our approach recognises the power of using experienced, respected consultants, programmers, designers, developers and project managers to deliver Encoded solutions including:

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Secure PCI DSS compliant card payments

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Virtual Terminal Payments

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Agent Assisted Card Payments

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Online payments

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Self-Service recurring payments

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IVR payments

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Interactive Voice payments

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Secure payment solutions

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Contact Centre Payment Solutions

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Automated Payment Solutions

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Recurring payments

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Voice Recognition Secure Payments

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PCI payments

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PCI DSS card payments

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

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View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

Our clients include

Latest News

Read all our latest news articles on payment services

Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

read more
GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

read more
Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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