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e-Commerce Payments: 5 Ways to reduce costs
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce ...
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open ...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob ...
SCA deadline is looming – what happens next?
Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce ...
Digital First: The Future of Card Payments
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods ...
PCI DSS: Why it pays to comply
For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards ...
Strong Customer Authentication: Three things every merchant needs to know
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, ...
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising ...
UK Contact Centre Decision-Maker’s Guide 2020-21
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. ...
A day in the life of a contact centre card payment – what does happen to your money?
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact ...
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk ...
How to choose the right secure automated payment solution
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? ...