by Encoded News Team | Jan 18, 2016 | Marketing
Six Design Tips to Improve IVR and Save Time and Money. Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way to make a payment, check a balance or top up credit on a...
by Encoded News Team | Nov 4, 2015 | PCI DSS
PCI Compliance: With Christmas fast approaching, contact centres are starting to prepare for increased calls and transactions. However, with payment card fraud continuing to rise and data theft constantly in the news, non-PCI DSS compliant contact centres could be...
by Encoded News Team | Jul 14, 2015 | PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework that provides guidance on...
by Encoded News Team | Nov 25, 2014 | PCI DSS
Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive. The interpretation of the...
by Encoded News Team | Aug 15, 2014 | PCI DSS
PCI Compliance: The Ultimate White Paper Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone remains a mystery to most organisations. This is your chance to read the ultimate white...
