Encoded...

Secure payment solutions
Reduce operating costs and improve security
Level 1 PCI DSS compliant card payments

Encoded...

Secure payment solutions
Reduce operating costs and improve security
Level 1 PCI DSS compliant card payments

Customer Support

Connect to Encoded

Existing clients can login to view statistics and configure their service via the Encoded Portal.

Raise a Support Ticket

If you are experiencing an issue with your service and require assistance then please raise a support ticket. A ticket can be raised by emailing helpdesk@encoded.co.uk or register at helpdesk.encoded.co.uk to view, log and track the progress of a ticket.

Log in to Base Camp

Login to track your project status. All new services, changes or upgrade are tracked using BaseCamp. Please log in to view updates or make notes. If you do not have access to BaseCamp then please contact your Account Manager.

Encoded customer service

Encoded is passionate about customer service. Our staff are selected and trained for their aptitude towards customer support. We make things happens for our customers. The Encoded Support Team is friendly, practical and willing to share its knowledge.

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We create project time lines that respond to launch dates

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We answer all telephone calls promptly

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We offer all customers a project and account management support service

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We have a technical support helpline 24x7

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We provide optimal value from your investment via practical training

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We commit to internal quality management systems

Technical Support

Encoded supports some of the world’s largest brands, systems integrators and partners who invite us on-site to advise on best results. We have developed a strong reputation for depth of expertise and quality of service. Our on-site consultants offer site visits where requested to help solve problems, check applications and product performance. We can attend your KPI review meetings and contribute proactively to support your business objectives. Encoded support can be contacted by telephone helpline, email and via the Customer Support Portal.

The Portal offers 24/7 information on:

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Service levels

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Utility Services – you can record IVR messages over the telephone

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If you have a transcription option with your IVR application a message management system is available

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Documentation downloads

If you need a new support portal ID or have forgotten your password to any services please email support@encoded.co.uk

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

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View Encoded Customer Case Studies

View Encoded Customer Case Studies to learn more about solutions that could benefit your organisation too.

Our clients include

Latest News

Read all our latest news articles on payment services

Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

read more
GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

read more
Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

read more

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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