Information about browser cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience.

In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

If you would like to know more about what cookies are and how they are used then please follow this link: http://www.allaboutcookies.org/

Please find details of all cookies used on this website below:

COOKIETYPEDURATIONDESCRIPTION
Cookie Law Infoviewed_cookie_policyPersistentCookie set by the Cookie Law Info plugin to record that you accept the fact that the site uses cookies. This cookie is used to stop the cookie notification displaying each time a new session is opened.
Facebookact, c_user, csm, datr, fr, lu, p, presence, s, sub, x-src, xsSee descriptionWe use the Facebook Like button to integrate our website with our page on Facebook.com - a common feature of websites these days. In doing so this causes some cookies to be created by Facebook that detect the number of "likes" and whether you are logged into Facebook or not. You should refer to Facebook's cookie policy here. At the last count Facebook use 12 cookies which all expire at the end of the browser session with the exception of datr (2 years), fr (2 months) and lu (2 years).
Google Analytics__utma, __utmb, __utmc, __utmxRespectively 2 years, 30mins, on browser close, 6 monthsA group of four cookies which is used by Google Analytics, a widely-used website statistics application. The data that they collect is not sensitive and merely includes technical information such as the browser you are using, how you found our website, how long you spent on the website, whether you've visited the website before and so on. More information at Google.
Lucky Orange_lo_rid, _lo_u, _lo_v, __lotr, __cfduidAfter 12 months (persistent)This cookie is used to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that online customers enter on the Website.
wordpress_test_cookiewordpress_test_cookieSessionWordPress cookie for a logged in user. For more information visit: http://codex.wordpress.org/WordPress_Cookies

Privacy Policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order for document downloads and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:
– your name
– your company name
– phone number
– email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

© Encoded Ltd 2001 – 2019. All rights reserved.

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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