by Encoded News Team | Dec 11, 2022 | IVR Payments
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres...
by Encoded News Team | Oct 26, 2022 | IVR Payments
Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response (IVR) in contact centres to help increase the number of successful transactions, boost agent performance and improve the...
by Encoded News Team | Aug 4, 2022 | PCI DSS
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX). For online and MOTO* merchants ensuring transactions are...
by Encoded News Team | May 24, 2022 | Fraud Prevention
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. The new world...
by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
