by Encoded News Team | Jan 16, 2022 | PCI DSS
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods that free up valuable agent time, allowing them to focus on customer service, more complex enquiries and additional revenue...
by Encoded News Team | Sep 10, 2021 | PCI DSS
For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards will not be compromised, their personal details are secure and their identities cannot be stolen. PCI DSS was created to...
by Encoded News Team | Jun 28, 2021 | Agent Assisted Payments, Fraud Prevention
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...
by Encoded News Team | May 13, 2021 | Agent Assisted Payments, PCI DSS
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising for business. Rob Crutchington of Encoded shares his three-point checklist for businesses as they prepare to welcome back...
by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, Decision-Makers’ Guide, IVR Payments
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. Rob Crutchington takes a closer look at how businesses are tackling card fraud reduction and security. One of the largest...
