by Encoded News Team | Jan 22, 2020 | Agent Assisted Payments
Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line. As a business managing cash flow is a top priority, which means ensuring that payments are processed...
by Encoded News Team | Aug 19, 2019 | IVR Payments, PCI DSS
Card Fraud Reduction in Contact Centres: Take Your Pick Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI...
by Encoded News Team | Jul 29, 2019 | IVR Payments, PCI DSS
3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology. Contact centres are challenging places. There is certainly plenty to think about...
by Encoded News Team | Apr 16, 2019 | Marketing
Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase in the number of smartphone users, apps downloaded and mobile transactions, presenting new challenges for...
by Encoded News Team | Jan 15, 2019 | Marketing
Avoid card chargebacks Prevention is better than cure: three ways to avoid pesky card chargebacks in contact centres. Research from payment specialists Verifi has shown that up to 86% of cardholders contact their banks directly when they don’t recognise a charge on...
