by Encoded News Team | Jun 20, 2018 | Agent Assisted Payments
Encoded announces new secure customer engagement platform New platform allows businesses to accept fast, secure payments via SMS from customers. Encoded has announced the availability of its new customer engagement platform that enables contact centres to accept...
by Encoded News Team | Feb 13, 2018 | IVR Payments, PCI DSS
Why Cloud is best What lies behind your payment solution? Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to...
by Encoded News Team | Jan 3, 2018 | IVR Payments
Robert Crutchington at Encoded takes a closer look at contact centre payments. The UK Contact Centre Decision-Makers’ Guide (DMG) revealed several surprises in terms of PCI compliance and card fraud reduction in its 15th edition. This major report studying the...
by Encoded News Team | Oct 5, 2017 | Marketing
A bureaucratic waste of time or a benefit to consumers? Rob Crutchington, Director at Encoded, discusses the changes for consumers in light of the latest government legislation banning credit and debit card surcharges and who will really benefit as a result. According...
by Encoded News Team | Jul 3, 2017 | PCI DSS
GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation. With the General Data Protection Regulation...
