by Encoded News Team | Apr 28, 2024 | Decision-Makers’ Guide
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over the next two years. Meanwhile, Rob Crutchington explores three other trends and how innovative secure payment solutions hold...
by Encoded News Team | Apr 23, 2023 | Decision-Makers’ Guide, Payment Orchestration
Now in its 20th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can...
by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, Decision-Makers’ Guide, IVR Payments
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. Rob Crutchington takes a closer look at how businesses are tackling card fraud reduction and security. One of the largest...
