by Encoded News Team | Jun 26, 2024 | Fraud Prevention
People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method with half of all payments in the UK being made using debit cards. Rob Crutchington from Encoded shares his top tips for a...
by Encoded News Team | Nov 29, 2023 | Fraud Prevention
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud. The greatest fraud and security threat to an organisation is its people. From opening rogue emails, clicking on links to visiting dodgy websites,...
by Encoded News Team | May 24, 2022 | Fraud Prevention
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. The new world...
by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...
by Encoded News Team | Jun 28, 2021 | Agent Assisted Payments, Fraud Prevention
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. Adam Bromage-Hughes, Technical Director at...
