Ways to pay in 2023 – Encoded’s top five payment predictions

by Encoded News Team | Feb 19, 2023 | IVR Payments, PayByLink

With an increase in online spending and new faster, easier ways to pay companies should think again about payment technologies and ways to meet customer payment preferences. Rob Crutchington of Encoded shares his top five predictions for payments in 2023 Buying habits...

Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience

by Encoded News Team | Dec 11, 2022 | IVR Payments

Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre. Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres...

Six reasons to take another look at IVR

by Encoded News Team | Oct 26, 2022 | IVR Payments

Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response (IVR) in contact centres to help increase the number of successful transactions, boost agent performance and improve the...

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

by Encoded News Team | Apr 22, 2022 | Agent Assisted Payments, Fraud Prevention, IVR Payments, PayByLink

The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob Crutchington discusses the challenges of balancing customer service with ID verification to prevent fraud and how it continues to...

UK Contact Centre Decision-Maker’s Guide 2020-21

by Encoded News Team | Dec 21, 2020 | Agent Assisted Payments, Decision-Makers’ Guide, IVR Payments

The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. Rob Crutchington takes a closer look at how businesses are tackling card fraud reduction and security. One of the largest...

Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

by Encoded News Team | Nov 20, 2020 | Agent Assisted Payments, IVR Payments

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Using...