by Encoded News Team | Jul 13, 2020 | Agent Assisted Payments, PCI DSS
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned revival. Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. According to...
by Encoded News Team | Aug 19, 2019 | IVR Payments, PCI DSS
Card Fraud Reduction in Contact Centres: Take Your Pick Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI...
by Encoded News Team | Jul 29, 2019 | IVR Payments, PCI DSS
3 Steps to contact centre compliance Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using technology. Contact centres are challenging places. There is certainly plenty to think about...
by Encoded News Team | Sep 27, 2018 | PCI DSS
Avoid fees A mini-guide for merchants: how to avoid fees for non-secure payments in three easy steps First there was the Payment Card Industry Data Security Standard (PCI DSS) and now there is another set of legislation that affects the way merchants collect and store...
by Encoded News Team | Feb 13, 2018 | IVR Payments, PCI DSS
Why Cloud is best What lies behind your payment solution? Contact centres are often seen as the front line service of a business. They are at the forefront of customer service and therefore the long-term profitability of any organisation. Contact centres need to...
by Encoded News Team | Jul 3, 2017 | PCI DSS
GDPR Compliance – Take a lead from PCI DSS in your contact centre Rob Crutchington from Encoded explains how applying the same principles as PCI DSS can help to meet the challenges of the new data protection legislation. With the General Data Protection Regulation...
