Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre.
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that JT (Jersey Telecom) has successfully implemented its Gateway Services, Agent Assisted, PayByLink and E-Commerce Payments technology. JT, a government-owned full service global communications provider headquartered in the Channel Islands, selected Encoded as a single supplier of payment solutions to migrate from its existing legacy payment systems. Encoded’s integrated solutions work together to provide simplified processes, unified reporting, management and to ensure compliance with GDPR, PCI DSS the latest Payment Services Directive (PSD2).
Approximately 40 agents in JT’s contact centre handle customer payment enquiries. IVR Payments enable customers to make card payments 24×7 and has been configured to automatically reconcile with JT’s corporate accounting systems. Additionally, Encoded Agent Assisted Payments gives customers the choice to pay securely while talking to an agent, should they prefer.
Tim Peach, Finance Operations Manager from JT said; “Encoded provided us with the suite of solutions that we needed to give us secure payment choices that benefit our customers. While migrating to Encoded solutions was driven by our requirement to comply with the latest payment standards, including SCA, there is no doubt that we have seen benefits both to our customers in terms of service and our agents with a single easy to use platform to help provide the best customer experience. Encoded’s integrated solutions also give us unified reporting and management, and can be easily supported by our helpdesk, backed up by the Encoded team.”
The Encoded team worked closely with JT’s Finance department to deploy the payment solutions to meet the March 2022 SCA deadline, proving bespoke configuration work where required. Encoded Gateway Services bridges the gap between JT’s corporate accounting systems and their payment acquirer, by providing a single secure and simple to use API for processing transactions through any payment channel.
Rob Crutchington, Managing Director of Encoded said, “For companies like Jersey Telecom with thousands of customers it is critical that their systems comply with the latest security legislation for data. Encoded has experience of managing large scale, successful migrations from multiple legacy payment systems to modern secure payment technologies. The team’s in-depth knowledge of data security, PCI DSS compliance and the latest payment regulations, gives clients such as JT the confidence that they can provide secure omnichannel payment services.”
Range of card payment solutions
Encoded offers a range of card payment solutions designed to help organisations comply with GDPR, PCI DSS and the newly introduced Payment Services Directive (PSD2). Encoded’s automated secure payments are designed to free up valuable contact centre agent time allowing people to focus on customer service, more complex enquiries and revenue generating activities.
