Mastering the art of simple, secure payments for all-round business success

Are declined transactions damaging your business?

Are declined transactions damaging your business?

Declined payments are bad news for merchants and consumers but there is a solution. Rob Crutchington, CEO of Encoded, explores the power of payment orchestration for healthier profits and a smoother checkout experience.Last summer, when a worldwide tech outage left...

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How to make outsourcing pay

How to make outsourcing pay

Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.According to the Call Centre Management Association (CCMA), contact centre outsourcing in the UK has been steadily increasing over the past decade and the...

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How to make outsourcing pay

How to make outsourcing pay

Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.According to the Call Centre Management...

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