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How to make outsourcing pay
Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.According to the Call Centre ...
Top PCI DSS challenges and how to overcome them
Make PCI DSS compliance an intrinsic part of your Information Security framework but ensure it’s not a one-off exercise. That’s the message ...
How to boost payment card security and customer confidence
Cross-generational fears over security are triggering new payment trends that potentially threaten the advent of a cashless society. Rob ...
MOTO still matters and frictionless payments matter even more
People in the payments industry like talking about ‘the next big thing.’ However, with debit cards remaining the most popular payment method ...
Top Highlights From the Latest Decision-Makers’ Guide
Now in its 21st year, ContactBabel’s 2024 UK Contact Centre DMG reveals that AI is a priority for technology investment in contact centres over ...
Many predictions have been made over the years but have they come true?
Rob Crutchington at Encoded takes a look back at some of his previous predictions and offers a new one for 2024.At the end of 2021, it was clear ...
What’s Ahead in 2024 – Encoded’s Top Three Predictions for Payments
Payment technologies are continually innovating to find faster, easier, and importantly, more secure, ways for customers to pay. Rob ...
5 Ways to Build a Secure and Effective Payment Environment
Rob Crutchington of Encoded explains how to transform frontline teams into the best defence against card payment fraud.The greatest fraud and ...
Five Payment Strategies to Improve Conversion Rates and Increase Online Sales
Improving speed at every stage of the checkout experience can result in significantly higher conversion rates. Rob Crutchington identifies five ...
Encoded Approved as Visa Direct Preferred Partner
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with Visa and approval as a Visa ...
Payment orchestration – why it’s time to call the tune
Frictionless online payments reduce the risk of abandoned shopping baskets and increase customer loyalty. Rob Crutchington of Encoded discusses ...
Three Things to ask your Gateway Services Provider
Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway is also the hidden gem of cashflow. Rob Crutchington, ...