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Three highlights from the 2023 Decision Makers’ Guide
Now in its 20th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. ...
Ways to pay in 2023 – Encoded’s top five payment predictions
With an increase in online spending and new faster, easier ways to pay companies should think again about payment technologies and ways to meet ...
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact ...
Six reasons to take another look at IVR
Rob Crutchington at Encoded, discusses the rise of self-service payments and why it is time to take another look at Interactive Voice Response ...
e-Commerce Payments: 5 Ways to reduce costs
Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce ...
Remote working is a risky business – but doesn’t have to be with secure card payments
As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open ...
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres
The UK Contact Centre Decision Makers Guide (DMG) 2022 highlights the latest trends in contact centres. Reviewing this year’s report, Rob ...
SCA deadline is looming – what happens next?
Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance (i) for e-commerce ...
Digital First: The Future of Card Payments
At Encoded we work with many contact centres of large brands to provide secure payment solutions. Our aim is to provide easy payment methods ...
PCI DSS: Why it pays to comply
For customers to buy from an organisation either in person, online or via a contact centre they need to be confident that their payment cards ...
Strong Customer Authentication: Three things every merchant needs to know
With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, ...
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom
With shops, pubs and restaurants re-opening their doors and hairdressers working all hours to keep up with demand, the future looks promising ...