A day in the life of a contact centre card payment – what does happen to your money?

A day in the life of a contact centre card payment – what does happen to your money?

Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact ...
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk ...
How to choose the right secure automated payment solution

How to choose the right secure automated payment solution

Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? ...
Shifting liability for fraud from merchants to customers in contact centres

Shifting liability for fraud from merchants to customers in contact centres

Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication ...
PCI DSS: the forgotten superhero

PCI DSS: the forgotten superhero

As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned ...
Encoded partners with cloud telephony provider Xelion

Encoded partners with cloud telephony provider Xelion

Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. ...
3 reasons why IVR Payments still matter

3 reasons why IVR Payments still matter

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, ...
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for customers

Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for customers

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new ...
COVID-19 (Coronavirus) Preparedness

COVID-19 (Coronavirus) Preparedness

As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.
Understanding declined codes – 3 ways to cut costs

Understanding declined codes – 3 ways to cut costs

Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line...
Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant...
GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using...