LATEST NEWS
Read all our latest news articles
UK Contact Centre Decision-Maker’s Guide 2020-21
The latest UK Contact Centre Decision Makers Guide (DMG) reports on the current trends in what has been a challenging year for contact centres. ...
A day in the life of a contact centre card payment – what does happen to your money?
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact ...
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk ...
How to choose the right secure automated payment solution
Contactless payments are now a ‘must have’ rather than a ‘nice to have’ but with so many automated services on the market, where do you start? ...
Shifting liability for fraud from merchants to customers in contact centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication ...
PCI DSS: the forgotten superhero
As millions of pounds are lost to Coronavirus scams, the Payment Card Industry Data Security Standard (PCI DSS) is enjoying a well-earned ...
Encoded partners with cloud telephony provider Xelion
Xelion UK, the multi-award winning cloud telephony provider, can now provide integration with the Encoded Agent Assisted payment solution. ...
3 reasons why IVR Payments still matter
As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, ...
Encoded partners with Cashflows to facilitate faster card payments and reduce the number of declined transactions for customers
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new ...
COVID-19 (Coronavirus) Preparedness
As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.
Understanding declined codes – 3 ways to cut costs
Rob Crutchington at payment service provider, Encoded discusses how understanding more about declined transaction codes could make a difference to the bottom line...
Card Fraud Reduction
Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant...