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Green Star Energy Press Release
Green Star Energy, one of the newest entrants into the UK’s competitive residential energy market, has deployed interactive voice response (IVR) and automated payment technology from Encoded to offer customers a 24-hour meter reading...
A day in the life of a contact centre card payment
Have you ever thought about what happens once you enter your debit or credit card details into an automated system or read them out to a contact centre agent? The answer isn’t easy but it is more straightforward than many would like you to believe...
Six Design Tips to Improve IVR
Ask people in the street about interactive voice response (IVR) systems and you are likely to get very different viewpoints. Loved by many as a quick way to make a payment, check a balance or top up credit on a mobile ‘phone, many customers...
Five reasons why every contact centre should have a PCI DSS Compliance Programme in place
With Christmas fast approaching, contact centres are starting to prepare for increased calls and transactions. However, with payment card fraud continuing to rise and data theft constantly in the news, non-PCI DSS compliant contact centres...
Whose responsibility is it anyway?
The Payment Card Industry Data Security Standard (PCI DSS) was originally the brainchild of the world’s five largest payment card providers VISA, MasterCard, American Express, Discover and JCB International. Today, it is a global framework...
Wise up on PCI DSS and Save a Fortune
Every contact centre that accepts credit and debit card payments over the telephone needs to be PCI DSS (Payment Card Industry Data Security Standard) compliant. However the process of becoming and staying compliant can be hugely expensive...
White paper – Telephone Payments and PCI DSS
Making payments via a credit or debit card is now largely common place but the regulations around accepting card payments over the phone remains a mystery to most organisations. This is your chance to read the ultimate white paper...
Five things you should know about PCI DSS
The Payment Card Industry Data Security Standard (PCI DSS) remains surrounded by confusion and misinformation. For example many call centres do not appreciate that PCI DSS covers the entire trading environment including all third-party partners and vendors...
Three Ways to De-scope to Save Money
Every business or merchant that accepts payment via debit and credit cards has a contractual obligation with its bank/acquirer to be PCI DSS ...
Save Money by De-Scoping with Tokenisation
Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when used within a specific payment gateway, reference back to the card data without compromising its security. This is particularly useful for organisations...
What every card-accepting call centre should know
It is fair to say that most card-accepting contact centres understand the importance of protecting customer data from fraud and cybercrime. However, it might be news to many that in the event of a security breach they will be the ones fined...
Why your customers should know about PCI DSS
If you were to ask shoppers in the street to name an online payment protection process the chances are they would know about Verified by Visa, 3D Secure, Mastercard SecureCode or even Safekey from American Express but most would draw a blank...