Whose responsibility is it anyway?

How to make outsourcing pay

How to make outsourcing pay

Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.According to the Call Centre Management Association (CCMA), contact centre outsourcing in the UK has been steadily increasing over the past decade and the...

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Top PCI DSS challenges and how to overcome them

Top PCI DSS challenges and how to overcome them

Make PCI DSS compliance an intrinsic part of your Information Security framework but ensure it’s not a one-off exercise. That’s the message from Rob Crutchington, CEO of Encoded. Here, he shows how to reduce customer effort and boost payment success while protecting...

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How to boost payment card security and customer confidence

How to boost payment card security and customer confidence

Cross-generational fears over security are triggering new payment trends that potentially threaten the advent of a cashless society. Rob Crutchington believes it is the perfect opportunity to win back customers by blending compliance standards with secure payment...

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How to make outsourcing pay

How to make outsourcing pay

Rob Crutchington shares his 3-point methodology to maximise the UK’s outsourced contact centre opportunity.According to the Call Centre Management...

read more