Encoded can...

De-scope your compliance project by over 50%
Help achieve full PCI DSS SAQ C-VT certification
Secure your contact centre against card data theft

Encoded can...

De-scope your compliance project by over 50%
Help achieve full PCI DSS SAQ C-VT certification
Secure your contact centre against card data theft

Agent Assisted Payments

Using Agent Assisted Payments enable your contact centre to process card payments without exposing
them to sensitive card data.

Encoded’s solution bridges the gap between providing personalised customer service and enhancing security, whilst reducing the often heavy financial costs of PCI DSS compliance. Customers use their touch-tone keypad to enter their card details, whilst staying connected to the contact centre agent throughout the payment process. During this, contact centre agents are provided with real-time on-screen feedback, but are importantly protected from viewing any sensitive card details.
De-scope your contact centre
Implementing Agent Assisted Payments significantly reduces the time, cost and resource required to complete the PCI DSS, SAQ C-VT (3.1v). In fact, of the 95 controls covered in version 3.1 of the standard Agent Assisted Payments places 51% completely out of scope and 30% of the remaining controls are heavily reduced. This figure assumes that VoIP is used, if not then that figure is reduced still.
PCI SAQ C-VT De-scope with Assisted Payments
This pie chart illustrates that over 50% of the PCI SAQ C-VT is completely removed when using Agent Assisted Payments.

Re-Tell Recorders compatible.

Red Box Recorders compatible.

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

Call us on 01293 229 700.

Key benefits of Agent Assisted Payments

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Reduces the financial and operational costs of PCI DSS compliance and other security compliance programs

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Requires minimal disruption to your current contact centre operation

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Demonstrates your commitment to your customer’s security

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Includes premium features as standard; such as real-time verification of card details, card tokenisation and tight integration with existing systems

Want to find out more?

Contact us now to learn more about how Encoded can improve your business efficiency.

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Download Product PDF

The product PDF offers the reader an insight into how Encoded Virtual Terminal works and its ease of implementation.

Encoded's Payment Products

All of Encoded's payment services work cooperatively. Sharing stored card details between solutions, enabling card holders to use the service of their choice without having to re-enter card data.

IVR Payments

PayByLink

Agent Assisted

Web Payments

Mobile App

SMS Chat

Our clients include

Latest News

Read all our latest news articles on payment services

Card Fraud Reduction

Card Fraud Reduction

Rob Crutchington at Encoded recommends asking three simple questions when deciding which fraud control method to use. Many methods of taking card payments have emerged over the years as companies strive to be PCI DSS compliant…

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GDPR – What happens next?

GDPR – What happens next?

GDPR – What happens next? 3 Steps to contact centre compliance. Rob Crutchington at Encoded looks at the impact of GDPR on contact centres and discusses three ways to help them remain compliant using…

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Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile

Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market is changing the way customers choose to make payments. Over recent years there has been a huge increase…

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“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

Contact Encoded

Head Office:
Encoded Ltd
Spectrum House
Beehive Ring Road
Gatwick
West Sussex
RH6 0LG.

Tel: 01293 229 700
Email: sales@encoded.co.uk

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