Know more about PCI DSS compliance

Know more about PCI DSS compliance

We have just published our new booklet “The Truth about PCI DSS compliance in contact centres”, a compilation of blogs discussing many of the issues around this complex subject. Although the Payment Card Industry Data Security Standard (PCI DSS)…

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Ditch the CVV

Ditch the CVV

There are a number of myths around the three-digit card verification value (CVV) code found on the back of a MasterCard or Visa card (four-digits on the front if paying by American Express). However, is it time to ditch the code…

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Green Star Energy Press Release

Green Star Energy Press Release

Green Star Energy, one of the newest entrants into the UK’s competitive residential energy market, has deployed interactive voice response (IVR) and automated payment technology from Encoded to offer customers a 24-hour meter reading…

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